Agree Requirements:
A telephone or onsite meeting is held with the client to agree the site specification and requirements. Note that for low cost work onsite meetings will generally not be feasible.
Estimate Provided:
Ray Creations provides an estimate of the costs for the design and creation of the web site and the time it will take to complete.
Approval for Work to Commence:
The client accepts the estimate, approves the work and is invoiced for 50% of the estimated costs.
Client Provides Material and Content:
The client must provide all agreed written material, information and images before work commences.
Work Commences:
Upon receipt of payment of the initial invoice Ray Creations will commence work on the project and upload the developing site to a temporary space on the Internet. This will allow the client to view and approve the on-going work and to provide feedback.
Completion:
When the client agrees that the site meets the requirements an invoice for the final amount will be issued. Upon settlement of this invoice the site will be released for upload to the client?s server or permanent web space.
On-going Maintenance:
Any regular maintenance or search engine promotion activity is then agreed.
Logo Design:
Logos, like any other material, must be provided by the client. If logos are designed by Ray Creations, we reserve the right to charge for it accordingly. Ray Creations will not provide logo design, logo alteration as complimentary / free service with website design.
Email configuration on Outlook Express or Microsoft Outlook:
Support on configuring or setting up emails provided by Ray Creations on client computers will only be provided through phone or email. Any help or support which require visit to client premises will not be provided by Ray Creations as a free service. Any such visit by our engineers will be charged Rs.500 per visit.
Terms and Conditions
1. Contract:
The client?s approval for work to commence shall be deemed a contractual agreement between the client and Ray Creations. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts these terms and conditions.
2. Intellectual Copyright:
Ray Creations will hold intellectual copyright of any material, including any source code, created for the client until payment of the final invoice. At this time it will become the property of the client.
3. Registration Charges:
All third party costs arising from the registration of a domain name shall be met by the Client. If Ray Creations registers a domain name on the client?s behalf we agree to transfer this domain name to the client immediately upon request and without charge.
4. Search Engine Promotion:
Ray Creations is not responsible for the client?s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.
5. Cancellation:
Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
6. IMPORTANT! Failure to Provide Required Website Content:
We are a small business. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.
If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately.
Simply put, all the above condition says is do not give us the go ahead to start if you are not ready to do so.
7. Travel Time and Expenses:
Travelling time to and from customer premises is not generally included in our estimate. Ray Creations reserve the right to make a charge for travelling time at our normal consultancy rates. (NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.)
8. Quotations:
The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
9. Advance Payment:
An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.
10. Payment terms:
Payment is currently accepted by cheque, cash or DD, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of Rs.300.
11. Credit Card Payments:
We do not accept credit card payments as of today.
12. Payment:
Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of Rs.500 will be required to have the site restored.
13. Late Payment:
Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.
14. Future Support:
The website is provided to and accepted by the client as a fully functioning, completed work. Ray Creations is not responsible for future support. This can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package / maintenance is negotiated.
15. Future Site Problems:
Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today?s Internet. It is highly unlikely that these will affect your website, and Ray Creations will endeavour to protect it from this as much as we can during its creation, but we cannot be held responsible for problems that develop on sites after we have handed them over to the client. However, if the site has been hosted on Ray Creations web servers, Ray Creations will restore the site to its original working state without any charge.
16. Alterations to Website by Client:
Should the client make changes to the website or its contents by another website designer or by any employee of the client after the website has been completed by Ray Creations and if such alterations or ftp server access modifies, changes, malfunctions, gives rise to broken links. In such a situation, Ray Creations will not be liable for such changes, modifications, or broken links. If services of Ray Creations is sought to make amendments, Ray Creations reserves the right to charge for its services.
NOTES :
Should Ray Creations waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Ray Creations to waive the same clause on any other occasion.
By agreeing to these terms and conditions your statutory rights are not affected.
Ray Creations reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.
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